All services in one place
Residents access municipal services, information and payments through a single application.
City in My Hand
Your municipality
in every citizen’s hand.
The official citizen app for local government, branded to your municipality and connected to every department.
1.2M+
Downloads
4.8 ★
80,000+ reviews
Development Superheroes Award
Inter-American Development Bank
Overview
The simplest way to introduce digital services to your residents.
City in My Hand gives every resident one place to access government services, and gives the municipality a direct line of communication with its community.
Two-way communication
The municipality informs residents; residents report issues and raise enquiries with the municipality.
Branded to your municipality
Your crest, logo and colour scheme, published under your municipality’s name.
Core modules
Included in every deployment.
Six core modules cover reporting, information and communication between the municipality and its residents.
AI incident reporting
Reports by voice, text or photo, structured and routed by AI.
AI city chatbot
Answers residents’ questions in their preferred language.
Direct messages & announcements
News, alerts and replies, to one resident or to all.
Municipal resources & services
Every office, service and resource, easy to find.
System integration hub
Connects the systems your municipality already runs.
Polls & surveys
Consult residents and understand community needs.
Branding
Branded to your municipality.
The app carries your municipality’s crest, name and colour scheme, with the channels your community needs. Try it: pick a municipality, change the theme and add channels.
MunicipalityLogo, banner and channels
Colour theme
Background and channel colours
Add channels4 channels in the app
Each municipality starts with its own channels
National deployment
One national app for every municipality.
City in My Hand can run at national level. Residents download one app, and each municipality has its own branded app inside it.
1
Create an account
Residents download one national app and sign up with their mobile number.
2
Choose a municipality
Search or select where they live, by province or by location.
3
Use their municipality’s app
The app opens with that municipality’s crest, colours and services.
Municipalities can also publish a dedicated app under their own name on the App Store and Google Play.
Citizen reporting
From a voice note to a resolved issue.
Residents describe an issue in their own words. AI turns it into a structured report, routes it to the right team, and the resident is updated until it is resolved.
BEFORE
AFTER1. Reported09:06Resident submits a voice note.
2. Assigned09:07Routed to Roads & Stormwater.
3. Fixed11:20Crew completes the repair and uploads a photo.
4. Resolved11:32Resident is notified, with the photo.
Resident’s voice note
0:12
“There’s a large pothole outside the school and it’s blocking traffic.”
Report created by AIHigh priority
ReferenceR-0001
CategoryRoads & potholes
LocationMain Road, outside the school
DepartmentRoads & Stormwater
Keep residents informedResidents get an update at every stage, so they always know what is happening with their report.
ReportedIn progressResolved
Impact
Resolve the issues that matter most to residents.
A small number of recurring issues drive most citizen dissatisfaction. City in My Hand identifies them, so the municipality can direct resources where they will improve satisfaction the most.
3%of issues
90%of citizen
dissatisfaction
dissatisfaction
Monitoring console
See what’s happening across your municipality.
Every report, case and service request in one console. AI workflows process each report and route it to the responsible department automatically.
Monitoring console
AI workflow
Every report passes through the same AI workflow, in seconds.
Analyses
Understands the report and identifies key details.
Categorises
Identifies the type of issue or service.
Prioritises
Determines which reports need attention first.
Routes
Sends it to the right department or team.
Case matching
Links related reports to the same case.
EVAIH · AI hub
Connected to the latest AI models.
SASI’s AI hub scores every request by task, language, cost and sensitivity, and routes it to the model that will answer it most accurately. The scoring is adjustable to each government’s requirements.
EVAIHEcho Vision Artificial Intelligence Hub
Local AI
Customised chatbotsTrained on your municipality’s services and policies.
AI data analysisTrends and insights from every report and request.
Individualised promptsEach request is prepared automatically for the model that handles it.
Compatible with local AIChoose your data residency, including fully on-premise local AI.
Your data stays in your jurisdictionEach municipality chooses its own data residency, including a local AI model for a fully on-premise deployment.
Local data hostingYour data stays in your jurisdiction.
ISO 27001 certifiedAligned with POPIA and international standards.
Access controlsRole-based permissions in the app and console.
Built for every residentMultilingual, works offline and on low-end phones.
Bring City in My Hand to your municipality.
See the citizen app and municipal console in a demonstration.