Appointments that
run on time.
Let residents book online, manage walk-ins on the same waitlist and plan staff calendars across every service centre.
How it works
From booking to served, in four steps.
Resident books
Online or in the app, choosing the service and a time that suits.
Reminders go out
A confirmation, then SMS and push reminders before the visit.
Checks in on arrival
Their ticket joins the live queue alongside walk-ins.
Served on time
The right officer at the right counter, with no double bookings.
Key features
Every booking, in one place.
Online booking, walk-ins and staff planning work together, so every appointment is covered.
Online booking
Residents book from any device, choose the service, see real-time availability and get instant confirmation.
- Real-time availability for every service
- Instant confirmation by email
- Reschedule or cancel in a tap
Walk-in queue management
Walk-ins and booked appointments share one waitlist, with priority flags and live positions at every counter.
- One queue for bookings and walk-ins
- Priority flags for urgent cases
- Live calling board in the waiting area
Staff and resource scheduling
Plan staff calendars, assign officers to counters and manage availability across departments.
- Plan calendars across service centres
- Assign officers to counters
- See demand before it arrives
Where it’s used
Built for every service centre.
Case study
Imuniza Porto Velho
Department of Health · City of Porto Velho, Brazil · 2020
During the COVID-19 vaccination drive, residents booked their vaccine appointment in the app, and only people with a confirmed slot were vaccinated. The system was set up quickly for an urgent public health response.
For residents (app)
- Register for a vaccine appointment
- Get a confirmed day and time
- Receive status updates and health department notices
For the health department
- Respond fast in a critical situation
- A full system for administration and compliance
- A direct line to residents, without relying on traditional media
Ready to modernise appointments?
Tell us how your service centres work today. We’ll show you how the platform fits.