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Applications, from
start to decision.

Take any application online with guided steps, track it through review and keep a full audit trail of every decision.

How it works

Every application, one clear journey.

STEP 01

Apply online

Guided steps and document uploads, with a reference number.

STEP 02

Automatic checks

Identity, documents and duplicates checked straight away.

STEP 03

Officer review

Cases reach the right officer with everything attached.

STEP 04

Decision

Approved or declined, with reasons recorded.

STEP 05

Applicant notified

Updates arrive by app, SMS or email at every step.

Key features

Every application, fully accountable.

Officers work from a live overview, and every step is recorded and checked.

Live application overview

Monitor every active application, see each officer’s workload and spot bottlenecks as they appear.

  • Every active case in one view
  • Workload by officer
  • Bottlenecks spotted early

Digital application submission

Applicants complete guided steps, upload documents and get a reference number to track progress.

  • Guided, step-by-step forms
  • Document checklists
  • Progress tracked by reference number

Full audit trail

Every approval, rejection, upload and note is time-stamped and logged for complete transparency.

  • Every action time-stamped
  • Reviewer notes kept with the case
  • Duplicates and risks flagged for review
Runs on the City in My Hand appResidents find it alongside every other city service, in one app.
About City in My Hand

Application types

Run any application process.

Work permits
Student visas
Family and residency
Business registration
Benefits and grants
Licences
Social programmes
Custom applications

Ready to move applications online?

Tell us how applications are handled today. We’ll show you how the platform fits.