Geo-targeted alerts
Draw an alert zone on the map and notify only the residents inside it, keeping messages relevant and reducing alert fatigue.
Reach every resident,
in seconds.
Send alerts, updates and announcements to the right residents on the channels they use, and act on what they report back.
Channels
One message, every channel.
Push
Instant alerts on residents’ phones
SMS
Reaches every mobile phone
Detailed notices and updates
Where residents already chat
Web
Banners on your website
Key features
The right message, to the right people.
Target an area, pick the channels and track every alert, while residents report back through the same app.
Multi-channel broadcast
Send to SMS, push, email and web at once, so every resident hears it on the channel they use most.
Incident report management
Receive, categorise and act on resident reports, with status tracking and a full audit trail.
Escalation and response
Critical incidents escalate to the right team automatically, with time-stamped logs at every step.
Runs on the City in My Hand appResidents find it alongside every other city service, in one app.
About City in My HandUse cases
Ready for any situation.
Severe weather
Warn the affected areas before conditions turn dangerous.
Storm warning for Zones 2 and 4 tonight. Secure loose items and stay indoors.
Service outages
Tell residents about water or power cuts, and when service is back.
Water will be off in Ward 12 from 09:00 to 14:00 tomorrow.
Road closures
Keep traffic moving with clear closure and diversion notices.
Main Street is closed between 3rd and 5th Avenue until Sunday.
Public health
Share vaccination drives, clinic hours and health advice.
Free flu vaccinations at all clinics this Saturday, 08:00 to 13:00.
Community events
Promote markets, clean-ups and public meetings.
The spring market opens in Central Park on Saturday from 10:00.
Council notices
Share decisions, consultations and meeting dates.
The council meeting on budget priorities is on Thursday at 18:00.
Ready to reach every resident?
Tell us how you communicate with residents today. We’ll show you how the platform fits.