Invoices and billing
Issue and track invoices for permits, fines, rates, utilities and services, with a live register of what is paid, pending or overdue.
Payments and billing,
all in one place.
Bill and collect fees, fines, rates and utility charges online, reconcile payments automatically and keep arrears under control.
Charges
Every charge, collected in one place.
Property rates
Water bills
Electricity
Traffic fines
Permit fees
Licence fees
Market stall fees
Other service fees
Key features
Every government payment, accounted for.
Bills go out, payments come in and match automatically, and finance teams see the full picture.
Payment processing and reconciliation
Incoming payments match to invoices automatically, so finance teams always know what has cleared.
Arrears and utility accounts
Spot overdue accounts early, send automated notices and offer instalment plans, including for water and electricity.
Revenue dashboard and reporting
See revenue by department, service and period, with exportable reports for audits and budget planning.
Runs on the City in My Hand appResidents find it alongside every other city service, in one app.
About City in My HandRevenue dashboard
See revenue arrive in real time.
Collections by department, service and period, ready for audits, budget planning and treasury reconciliation.
By department and serviceSee exactly where revenue comes from.
Arrears at a glanceOverdue accounts surface before they grow.
Audit-ready reportsExport the figures your auditors ask for.
Who it helps
Simpler for residents, clearer for finance.
For residents
Pay any bill, fee or fine online, in a few taps.
- Card, bank and mobile payments
- Receipts sent automatically
- Instalment plans for overdue bills
For finance teams
Automatic matching and real-time revenue, across every department.
- Payments matched to invoices
- Arrears tracked and escalated
- Reports ready for audit
Ready to move payments online?
Tell us how billing and collections work today. We’ll show you how the platform fits.