Permit queue and SLA tracking
Track every active permit against its deadline, assign officers and spot bottlenecks before they become breaches.
Permits and licences,
without the delays.
Take applications online, track every permit against its deadline and manage inspections and renewals in one place.
The difference
Faster for applicants, easier for officers.
Today
- Paper forms and counter visits
- Incomplete applications sent back
- Deadlines tracked in spreadsheets
- Inspections booked by phone
- Renewals chased by hand
With SASI
- Guided online applications
- Required documents checked upfront
- SLA tracking on every permit
- Inspections scheduled and recorded in one place
- Automatic expiry reminders and renewals
Key features
From application to approval.
Applicants apply online, officers work from one queue, and inspections and renewals happen without manual chasing.
Online application submission
Businesses and residents apply for any permit online, with guided steps, document uploads and an instant reference number.
Inspection management
Schedule and record site inspections, with violation tracking and automatic re-inspection triggers.
Renewals and expiry alerts
Notify licence holders before expiry, start renewals automatically and keep your compliance register up to date.
Runs on the City in My Hand appResidents find it alongside every other city service, in one app.
About City in My HandPermit types
Any permit or licence you issue.
Trade licences
Building permits
Event permits
Liquor licences
Signage permits
Food premises
Street trading
Taxi and transport
Ready to speed up permits?
Tell us how permits and licences are processed today. We’ll show you how the platform fits.